Category >> Social Media

In February of 2009 I blogged about the fact that Twitter was becoming more and more a crowdsourced news editoral application for me. In the post I reviewed how I was using Twitter more as a way to source content and less about conversation.

Let me break it down:

  1. I create a Twitter account.
  2. Then I start to search for, and follow people with similar interests either personally or professionally. Or if you are like me, both.
  3. Download an application like TweetDeck that allows you to group the people you are following into categories. using Twitter lists, not unlike sections of an newspaper; News, Sports and Entertainment, Technology etc.
  4. In each of these sections I follow people that are either experts in their field or have a passion for athe topic of interest. Either way the posts will be relevant.
  5. Now what do all of these people that you are following Twitter do all day? Well they post stuff. They post links to articles in newspapers and blogs, videos, music [http://blip.fm/all] and much, much more.
  6. Breaking stories are now hitting Twitter first and I no longer have to wait for the old world media publishing systems latency to get the stories quickly.
  7. The topics that are trending and are important globally can be easily viewed right in TweetDeck's trending cloud tag.
  8. Now because I have selected people based on similar interests and passions, the content that is posted, is for the most part ,very relevant  to me. The Twitter base becomes my very own editorial staff picking only the best of the best and then posting it to your Twitterstream.
  9. Now add the NYTimes, CBC, Fox News, NPR and CNN into your Twitterstream and you have it all the topics and news covered.
Since that post I believe that I have tweeted about 10,000 or so times. I guess I was a little off on the conversation part. Now for an update on how this has progressed over the last 1.5 years. There is no question that in recent weeks my outbound and conversational habits on Twitter have dropped substantially.

This is due in part for a few reasons. The first is that the agency has gotten very, very busy and there really is less time to converse with others in social networks. Second was the discovery of a very cool, but simplistic, Twitter app called Twittertim.es. Twitter Times is then linked to your Twitter account via  it's oath and then spiders all of the people that you are following. The application crawls your list and then pulls all of the great content, pictures and all, that is being posted in your stream. The page looks nothing like a Twitter stream and resembles an online news or magazine site. The app then weighs the importance of the tweeted links by the frequency that it is posted and re-tweeted by those that you follow. This is the crowdsourced editorial staff that I referred to in the past. Only this time around their commentary is diminished and the posted content is made more important. Sure the "postees" are listed at the bottom of each story but their conversational tweets are removed. As your day fills up with important activities it's nice to be able to get the hyper relevant content, from those you follow, without being sucked in to the conversation.

Now let's step that up even further with the announcement of the new iPad app called Flipboard. The application looks very much like a magazine but all of the content, like Twitter Times, is from your social networks. This time they have included all of the links in your Facebook, Flickr and other social feeds. In fact the crowdsourcing is upped in power but the fact that you can subscribe to user generated Twitter lists to create categories.

If you look at the preview video below you can get a pretty good sense of how it works and how gorgeous it really is. I must admit that I was holding out for the second generation iPad until I saw this app. I consume a ton of social contributed media from the people I follow and would love to be able to take it with me and to view it in a much better UI.

Flipboard is not the first iPad app that is based on this concept and I suspect won't be the last. The talented folks over at Teehan + Lax have a very cool looking iPad app called TweetMag that is soon to be released as well. There is now a race on and this is where I think social is really going in the next few years. I think this is bigger than geo-location apps to be honest. People really do want to know what your reading more than they want to know where you are reading.TweetMag








































Over the last few days I have noticed a sudden and strange behavior on Toyota's Twitter account. There was a huge influx of uber positive re-tweets from other Toyota fans on Twitter. There is nothing wrong with re-tweets (RT's) per say but like most tools in your toolbox understanding how and when to use them is key and from what I could see Toyota did not understand the tool at all.

toyota-tweetsThe subject matter was regarding the quality of Toyota vehicles from point of view of Toyota owners. That in its self is not an issue but the shear volume of RT's on the subject was quite large and it made more of an impression of a "See we are ok and so and so even says we are..." kind of approach. Tweets like this from @Benne420 "@Toyota as a teen driver, I still get amazing gas mileage out of my 02 Camry LE. I love my car!", from @OmarHenry "@Toyota is still the best cars around! a guy at my gym still drives a 1980's toyota with the original engine! dont believe the hype...." and from @FireCat_7 "@Toyota my first car is a 1998 Toyota Camry LE. I LOVE IT and I love Toyota. Much love guys. Keep the good work up :)" were the norm in yesterday's tweets. That is really a very guttural and unsophisticated old fashioned PR approach. Like talking really loud with your hands over your ears "LA LA LA I CAN'T HEAR YOU".

Anyone that knows me knows that I simply can't stand over use of passive self flatulence on social media sites and this was clearly one of those instances. The tactic of re-tweeting praise from other users is really no different than making the statement yourself. Who are we trying to kid here? I don't care what any social media guru tells you or your company. Be careful on that tactic because as the public become acclimatized to the vernacular of social media marketing so will they see through the thin veneer of that type prolific of re-tweeting. It's lazy social media to flood your stream with.

The tweets felt somewhat desperate and like the usual person responsible for the Twitter account had suddenly been yanked from their duties and a desperate Sr. manager with orders in hand to "DO SOMETHING' was now at the helm. The strategy veered off coarse and felt like there was a sticky accelerator on the RT button.

What should Toyota be doing? They should stay the course of the original strategy by helping the thousands of Toyota drivers out of this mess, through helpful links on how to get there cars fixed quickly, and demonstrating what the company is doing to rectify the matter and to restore confidence in the brand.

When someone is stuck at the bottom of a well that you pushed them down, get a rope and help them out. Don't stand there and tell them that everyone else you pushed was able to avoide the well all together. The whole feed in recent days is nothing but bogus PR fluff. Between the massive recalls and the congressional hearings that begin today it would be better use of social media to take this head on as apposed to head in the sand as they are continuing to do today.

Photo credit emrank


Last month I had the pleasure of sitting on a "Social Media for Business" panel discussion with Louise Clements, the Director of Sales for Facebook Canada. She shared with me some of the latest data on Canadian Facebook users that I would like to pass on. The most staggering figure that I was presented with was that "16 million Canadians spend no less than 1 hour a day on Facebook". Wow Canada has a population 33,212,696~ [stats Canada July 2008]. That's an amazing 48.48% of Canadians in total. This is why they have been working on making fan pages more useful to business and brands. With that level of Canadians engaged daily on Facebook having a fanpage for your brand is more important than ever.
 
I am just going to post the statistics and will provide some analysis later this week.
13-17 year olds
  • 54% Female
  • 46% Male
  • Each has an average of 220 friends
  • They make up 12% of the Facebook population.
  • They represent 80% of all online 12 - 17 year olds†
How are they using Facebook?
  • 77% use it more than email
  • 44% use it more than cell phones
  • 40% use it more than any other communication tool
13-17 year old Facebook behavior (in the past week):
  • 57% add/use an application
  • 41% become a fan of a page
  • 62% upload/view/share a photo
  • 39% RSVP to an event
  • 47% share/post/watch a video
  • 58% read their news feed
  • 13% send a gift [that surprised me!]
18-24 year olds
  • 48% Female
  • 52% Male
  • Each has an average of 247 friends
  • They make up 29% of the Facebook population.
  • They represent 93.8% of all online 18 - 24 year olds†
How are they using Facebook?
  • 82% use it more than email
  • 43% use it more than cell phones
  • 45% use it more than any other communication tool
18-24 year old Facebook behavior (in the past week):
  • 52% add/use an application
  • 33% become a fan of a page
  • 63% upload/view/share a photo
  • 56% RSVP to an event
  • 47%share/post/watch a video
  • 67% read their news feed
  • 20% send a gift
25-34 year olds
  • 53% Female
  • 47% Male
  • Each has an average of 153 friends
  • They make up 32% of the Facebook population.
  • They represent 27% of all online 25 - 34 year olds†
How are they using Facebook?
  • 79% use it more than email
  • 49% use it more than cell phones
  • 44% use it more than any other communication tool
25-34 year old Facebook behavior (in the past week):
  • 50% add/use an application
  • 31% become a fan of a page
  • 59% upload/view/share a photo
  • 34% RSVP to an event
  • 44% share/post/watch a video
  • 63% read their news feed
  • 19% send a gift
35-44 year olds
  • 56% Female
  • 44% Male
  • Each has an average of 85 friends
  • 67% are parents
  • They make up 16% of the Facebook population.
  • They represent 78.2% of all online 35-44 year olds†
How are they using Facebook?
  • 58% use it more than email
  • 56% use it more than cell phones
  • 47% use it more than any other communication tool
35-44 year old Facebook behavior (in the past week):
  • 62% add/use an application
  • 30% become a fan of a page
  • 60% upload/view/share a photo
  • 37% RSVP to an event
  • 43% share/post/watch a video
  • 62% read their news feed
  • 26% send a gift
45-54 year olds
  • 62% Female
  • 38% Male
  • Each has an average of 49 friends
  • 75% are parents
  • They make up 9% of the Facebook population.
  • They represent 74.8% of all online 45-54 year olds†
How are they using Facebook?
  • 65% use it more than email
  • 60% use it more than cell phones
  • 49% use it more than any other communication tool
45-54 year old Facebook behavior (in the past week):
  • 55% add/use an application
  • 28% become a fan of a page
  • 64% upload/view/share a photo
  • 29% RSVP to an event
  • 50% share/post/watch a video
  • 58% read their news feed
  • 31% send a gift
55+ year olds
  • 59% Female
  • 41% Male
  • Each has an average of 51 friends
  • 81% are parents
  • They make up 6% of the Facebook population.
  • They represent 61% of all online 55+ year olds†
How are they using Facebook?
  • 60% use it more than email
  • 69% use it more than cell phones
  • 40% use it more than any other communication tool
55+ year old Facebook behavior (in the past week):
  • 51% add/use an application
  • 25% become a fan of a page
  • 51% upload/view/share a photo
  • 30% RSVP to an event
  • 46% share/post/watch a video
  • 51% read their news feed
  • 30% send a gift
†Statistics are  from Comscore July 2009

Want to get your story or product description out there in the lifestream of others in more controlled and branded way? I have discussed,  in the past, the fact that referral traffic of social networking/media sites is rivaling that of Google and Yahoo search. It's because of this your headline needs to be able to play nice in these applications if you don't want the referrer to change your carefully crafted message. Just as you take the time to create key words for maximum search ability so should you take the time to ensure that your headline will fit in these often character limited sources of referral traffic.

More and more people are using javascript "Post this to blank social network " browser buttons and site side "tweet this" functionality to quickly get the story they are interested in promoting into the user's preferred social networking news feed or lifestream. The scripts are designed to grab the page or h1 story title automatically and use it as the base of the post or tweet. Many times when I post there is a bunch of unnecessary copy that needs to get weeded out in order to fit the space. I will use my personal blog as an example of what not to do "Jaypiddy's Blog  >> Blog Archive   >> Winners for the first annual Canada Day photo contest. http://ow.ly/hN0N" See how the headline now becomes a bread-crumb trail? This is unnecessary because there is a shortened URL that the users will click and it takes up valuable space in the post. This is a built in trait of Wordpress and I need to look at how to build a work-a-round. Now the user will be tempted, or forced to, edit the copy in order to make the post fit the stream. This means that there maybe the removal of your brand name, typo or personal spin put in the headlines place. Personal opinion granted can be great if the comment is flattering but if possible why not get the headline into the stream as you planned it. Another thing that looks odd when people post into lifestreams is when the post has capitalization throughout the entire headline. This make the headline feel unnatural or more obviously a branded message and will lose the sense that the headline originated with the original poster. Witting in a natural language with proper capitalization will always work better for posting into someone's lifestream. A headline should quickly discribe your story, product or severice in less than 125 characters so that it can fit into a Twitter stream or Facebook News Feed. The reason for 125 characters maximum is that in Twitter there needs to be room for the story's URL without the need for the headline to be truncated. This means the message flows into the stream as you intented it to.

The strategy may seem simple but with the lifestream and newsfeeds of real people being where your brand is being advertised so heavily, every step must be taken to reduce the accidental mucking of your hard earned and consistent brand message.
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There is an arms race, of sorts, going on. Yes, another one and it's really no surprise. The reality is that Twitter has dropped and ad agencies are guiding their clients down the same path as they did with Myspace, Facebook and pretty much any other popular social networking site that has emerged over the last five years.

This is what I am hearing and seeing in agency recommendations. Get as many followers as you can quickly then blather out a bunch crap and useless messaging at your followers! Yes another old school one way communication platform has hijacked Twitter. When will they learn? We are back to the eyeballs measurement again because that seems to be the only measurable metric that  makes it into the quarterly campaign review decks. It's not just traffic and eyeballs anymore. Comscore needs a new set of measurement tools. The measurement is brand interaction in the Twitterspace. The numbers matter if you are interacting well with many, then it counts.

Celebrity has really pushed Twitter to the tipping point in recent weeks and sure some of them are doing it well and others are really doing it bad! Agencies should  not build out their Twitter plan and campaigns following the lead of people like P-Diddy and Ellen. Maybe Snoop Dogg because he gets it big time, but for the love of God not P-Diddy. *Disclosure* I am a west coast guy and prefer the LA rap anyway.

Twitter is 140 characters of content. That content has to be engaging, insightful, helpful and maybe even carry a narrative. The problem is that agencies are already having trouble boiling down narrative from a 30 second TV spot to a 9 second web banner. Now they have to get down to 140 characters and it freaks them out further to even contemplate that. Hell it freaks me out but that is the new canvas. Figure it out soon before the next and even more confusing communication channel emerges.

If you gather up a ton of Twitter followers and have nothing relevant to say. Your brand will become dull and tiresome quickly and the giant swath numbers your brand has worked hard to get will have zero value.