Tag >> Branding
Last month I had the pleasure of sitting on a "Social Media for Business" panel discussion with Louise Clements, the Director of Sales for Facebook Canada. She shared with me some of the latest data on Canadian Facebook users that I would like to pass on. The most staggering figure that I was presented with was that "16 million Canadians spend no less than 1 hour a day on Facebook". Wow Canada has a population 33,212,696~ [stats Canada July 2008]. That's an amazing 48.48% of Canadians in total. This is why they have been working on making fan pages more useful to business and brands. With that level of Canadians engaged daily on Facebook having a fanpage for your brand is more important than ever.
 
I am just going to post the statistics and will provide some analysis later this week.
13-17 year olds
  • 54% Female
  • 46% Male
  • Each has an average of 220 friends
  • They make up 12% of the Facebook population.
  • They represent 80% of all online 12 - 17 year olds†
How are they using Facebook?
  • 77% use it more than email
  • 44% use it more than cell phones
  • 40% use it more than any other communication tool
13-17 year old Facebook behavior (in the past week):
  • 57% add/use an application
  • 41% become a fan of a page
  • 62% upload/view/share a photo
  • 39% RSVP to an event
  • 47% share/post/watch a video
  • 58% read their news feed
  • 13% send a gift [that surprised me!]
18-24 year olds
  • 48% Female
  • 52% Male
  • Each has an average of 247 friends
  • They make up 29% of the Facebook population.
  • They represent 93.8% of all online 18 - 24 year olds†
How are they using Facebook?
  • 82% use it more than email
  • 43% use it more than cell phones
  • 45% use it more than any other communication tool
18-24 year old Facebook behavior (in the past week):
  • 52% add/use an application
  • 33% become a fan of a page
  • 63% upload/view/share a photo
  • 56% RSVP to an event
  • 47%share/post/watch a video
  • 67% read their news feed
  • 20% send a gift
25-34 year olds
  • 53% Female
  • 47% Male
  • Each has an average of 153 friends
  • They make up 32% of the Facebook population.
  • They represent 27% of all online 25 - 34 year olds†
How are they using Facebook?
  • 79% use it more than email
  • 49% use it more than cell phones
  • 44% use it more than any other communication tool
25-34 year old Facebook behavior (in the past week):
  • 50% add/use an application
  • 31% become a fan of a page
  • 59% upload/view/share a photo
  • 34% RSVP to an event
  • 44% share/post/watch a video
  • 63% read their news feed
  • 19% send a gift
35-44 year olds
  • 56% Female
  • 44% Male
  • Each has an average of 85 friends
  • 67% are parents
  • They make up 16% of the Facebook population.
  • They represent 78.2% of all online 35-44 year olds†
How are they using Facebook?
  • 58% use it more than email
  • 56% use it more than cell phones
  • 47% use it more than any other communication tool
35-44 year old Facebook behavior (in the past week):
  • 62% add/use an application
  • 30% become a fan of a page
  • 60% upload/view/share a photo
  • 37% RSVP to an event
  • 43% share/post/watch a video
  • 62% read their news feed
  • 26% send a gift
45-54 year olds
  • 62% Female
  • 38% Male
  • Each has an average of 49 friends
  • 75% are parents
  • They make up 9% of the Facebook population.
  • They represent 74.8% of all online 45-54 year olds†
How are they using Facebook?
  • 65% use it more than email
  • 60% use it more than cell phones
  • 49% use it more than any other communication tool
45-54 year old Facebook behavior (in the past week):
  • 55% add/use an application
  • 28% become a fan of a page
  • 64% upload/view/share a photo
  • 29% RSVP to an event
  • 50% share/post/watch a video
  • 58% read their news feed
  • 31% send a gift
55+ year olds
  • 59% Female
  • 41% Male
  • Each has an average of 51 friends
  • 81% are parents
  • They make up 6% of the Facebook population.
  • They represent 61% of all online 55+ year olds†
How are they using Facebook?
  • 60% use it more than email
  • 69% use it more than cell phones
  • 40% use it more than any other communication tool
55+ year old Facebook behavior (in the past week):
  • 51% add/use an application
  • 25% become a fan of a page
  • 51% upload/view/share a photo
  • 30% RSVP to an event
  • 46% share/post/watch a video
  • 51% read their news feed
  • 30% send a gift
†Statistics are  from Comscore July 2009

I had the pleasure of being able to participate in Wolf Blass' 75th birthday celebration last Monday at the Hotel Vancouver. I had intended to write about it on my personal blog but after hearing Wolf speak about his early days of guerilla marketing, I realized the story belonged here instead.

II was not sure what to expect for this around-the-world birthday celebration, which was part PR for Wolf Blass Winery, and part lead-up to the launch of Blass' new book. We tasted wine and ate appetizers for nearly an hour before he and his travelling partner George Samios, from Fosters Wine Estates, hit the stage. In a thick Aussie accent, George introduced him as "Wolfy," and I quickly understood that this was a man who liked to have fun, make great wine, and knew how to sell it in every way.

Born and trained in winemaking and viticulture in what was then East Germany in 1934, Blass immigrated to Australia's Barossa Valley in 1960 with only 100 pounds in his pocket. There, he worked as a sparkling wines manager for Kaiser Stuhl Co-operative. Initially, he had wanted to go to Venezuela because of what he referred to with a wink as more "Cha, cha, cha," but there was a civil war on, so he shifted plans and wound up in Australia. I suspect that things may have been very different in the wine industry had Blass made it to his original destination. After 10 or so years as a technical advisor to many different wineries, he decided to make his own wine, and in 1973 created Wolf Blass Wines International. Wolf said the atmosphere for drinking and understanding wine in Australia was rather rudimentary-after all, this was beer country; thus, wine would have to be positioned and marketed very differently.

First, Blass identified a target group whom he could most easily persuade to drink wine. Wolf recognized that Australian women were typically not included in social drinking, and decided that "bubbly" would convince them otherwise. He then looked around at what was popular at the time, and as he put it, "Australians are mad gamblers and they love their racing and football." He noticed these popular sports featured a bold colour aesthetic on jerseys worn by the athletes. One very popular football team had a bright yellow jersey he particularly favoured, and believed yellow was a colour that the target audience would relate to. So, his now world-famous first line of wines was named Yellow Label and as he stated, "It just took off, and from then on it was going to be colours and not varietals." Inspired by Johnny Walker whiskey and its coloured label approach, Blass' colour choice for the second label in his line was adapted to green for the product's launch in Ireland. Blass' colour-coded system was easy for people to remember, as they could ask for it by Yellow Label first, and varietal second. The system has been so successful, in fact, it is now being used by the French for Cognacs and Bordeaux wines. Hell, the Scottish are even using it for the selling of fine whiskey!

When Blass started, there was very little money for advertising and he needed to think about how to maximize his limited funds. Back then, the football fields were not ringed with end-to-end billboards as they are today. When football matches were being televised, there was only one camera filming the games. Wolf would hand-paint advertisements on bed sheets, and hang them over the fence at the far end of the field. He worked out a side deal with the camera man to exchange a bottle of wine for each frame-up on the branded sheet. Quite often as the action was happening at the other end of the field, the camera would be fixed on Blass' banner, to the puzzlement of viewers. Those were the early days of guerilla marketing; Guy Kawasaki would be proud.

Wolf stated his belief that opportunities start with a conversation, and that is why his conversation is now personally taking him on a worldwide speaking tour to talk with brand loyalists and fans of Wolf Blass Wines. His discussion of the role of technology in the way people and brands are now connecting made me think of the new wine conversationalist from Wine Library TV, Gary Vaynerchuk, Although Gary doesn't make wine, he talks about it passionately and has similarly broken down barriers to entry. Through social media and modern guerilla marketing techniques, he is marketing wine in ways that resonate with real people. It's interesting to see what is old become new again.

From clear and easy to remember packaging systems, to low-fi guerilla tactics involving homemade bed sheets and cases of wine for cameramen, Wolf Blass has made a huge impact on how the world thinks about wine. Not only did he become a master vintner, but unlike so many artists, he knew how to sell it to people that didn't even know they wanted it.

Wolf Blass Mrketing and Sales Highlights
  • 1984 - 85 3.5 million bottles of Wolf Blass product sold.
  • 1985 National marketing award for excellence.
  • 1990 Exported wine to 30 different countries.
  • 2005 Wolf Blass branded products reached 50 million bottles = 70% exported.
  • 2007 16,000 containers of Wolf Blass product shipped from Port Adelaide.

I will be joined by top Vancouver social media experts Shane Gibson and Dr. Raul Pacheco-Vega for practical advice on expanding your network and increasing sales through social media marketing. The night will consist of networking, presentations and the three panelists answering questions from both the moderator and the audience.
 
Won't you join us the evening of Monday April 13th at the Harrison Gallery. Where we will answer the question. "How can you get social media working for your business?"
 
More information and tickets here>>

There is an arms race, of sorts, going on. Yes, another one and it's really no surprise. The reality is that Twitter has dropped and ad agencies are guiding their clients down the same path as they did with Myspace, Facebook and pretty much any other popular social networking site that has emerged over the last five years.

This is what I am hearing and seeing in agency recommendations. Get as many followers as you can quickly then blather out a bunch crap and useless messaging at your followers! Yes another old school one way communication platform has hijacked Twitter. When will they learn? We are back to the eyeballs measurement again because that seems to be the only measurable metric that  makes it into the quarterly campaign review decks. It's not just traffic and eyeballs anymore. Comscore needs a new set of measurement tools. The measurement is brand interaction in the Twitterspace. The numbers matter if you are interacting well with many, then it counts.

Celebrity has really pushed Twitter to the tipping point in recent weeks and sure some of them are doing it well and others are really doing it bad! Agencies should  not build out their Twitter plan and campaigns following the lead of people like P-Diddy and Ellen. Maybe Snoop Dogg because he gets it big time, but for the love of God not P-Diddy. *Disclosure* I am a west coast guy and prefer the LA rap anyway.

Twitter is 140 characters of content. That content has to be engaging, insightful, helpful and maybe even carry a narrative. The problem is that agencies are already having trouble boiling down narrative from a 30 second TV spot to a 9 second web banner. Now they have to get down to 140 characters and it freaks them out further to even contemplate that. Hell it freaks me out but that is the new canvas. Figure it out soon before the next and even more confusing communication channel emerges.

If you gather up a ton of Twitter followers and have nothing relevant to say. Your brand will become dull and tiresome quickly and the giant swath numbers your brand has worked hard to get will have zero value.

I read an article calling Twitter the next Second Life! The article went on to discuss the wasted branding and marketing efforts that still lay waste on virtual islands of Second Life. Now that Second Life was no longer making the headlines of the various marketing rag as the "Next Big Thing". SL is a space that I do know first had having been involved with an effort to build an in world TELUS Mobility brand store in in back in 2006. Tami  Gillespie, the project lead, at TELUS informs me the store is still active in the community and that the residents still are after here for all the latest virtual hand sets that the real world TELUS sells.

Now, that got me thinking about how every new social networking site that comes online continues to erode and fragment the digital entertainment space like cable did in the late 80's and 90's. With every new social networking superstar there are the forgotten heros from days gone by. Remember Classmates.com [1995]Friendster [2002], MySpace.com [2003], and Orkut.com [2004 Now owned by Google] just to name a few. Ya I thought you might. You probably even have an old login or two for those sites that still works don’t you? So that said, are they actually forgotten or just left behind by the marketers and advertisers for all things shiny and new? The real fact is that Myspace is still the biggest in the US with 76 million unique visitors a month. It's odd with that type of high traffic why I have not had a client request a unique myspace campaign in at least three years isn't it? What impact and sway do those sites still have on brands and business? What are the collective numbers I wondered. Well the number of active users are actually still quite large and when you throw a new social network onto that pile like Facebook or Twitter, they really do start to add up. Marketers are in such a hurry to find the next thing that reaches critical mass that they quite often forget that there are many users that feel forgotten in the social networks of yore! 

So let's throw Twitter into the mix now and see where we are going with this in 2009. I don't think that Twitter will ever become a Myspace or a Facebook in relation to adopted users or complexity of interactions. In fact at the current growth rate it would take Twitter approximately 30 years to catchup to Facebook alone and that’s only if you were to lock in the current user base and not allow for further growth. Twitter however continues to grow and become more and more integrated with other online sites and services and may impact brand and business in ways we can only imagine. Social networking is what “search” was in the 90’s Yahoo, Excite and Lycos knew they could get the eyeballs but it took Google and Overture to figure out the business model that worked. It’ll come and currently it looks like the two likely ones to do so are Facebook and Twitter.

There are pundants that say blogs, myspace and podcasts and many other social networking site and services are dead. They are not and although they may have flat lined out in growth. The various services retain a large number of users and continue to fragment the attention and eyeballs of millions. As each new service comes online and gains in popularity the fragmentation continues. In fact Friendster, long thought dead, has 61 million unique visitors a month globally. Second life had 1,445,444 users logged in in the last 30 days and Twitter has about 4-5 million active users. You start to add that up and you are talking about a lot of people not watching tv, listening to the radio or reading newspapers. Even if the Twitter numbers drop there is going to be a large base left behind that will have a great influence on products, services and brands. Brands should not continually jump to the next big thing abandoning the last one but actually maintain campaigns and a presence in each of the services to maintain a global presence. Sure you can throw a media buy of display advertising on those sites as they are probably covered in your network buy and it seems easy enough to do so, but really is that the love that your once shiny social network deserves? Why not rotate unique and innovative campaigns though a couple of those spaces a year. Absolutely make sure that the numbers are there and that the audience falls within your target, that only makes sense. 

Just because the creative team at your agency thinks that the current social network ing or media darling has become dull and tiresome does not mean that it has. Take a good look at the number of active users there and leave no brand loving money spending social networking fellow behind!