Tag >> marketing

I have been reading a lot lately on what companies are trying to do break through and get some marketing attention. Does banner blindness increase in times of economic strife? I have no research data to prove my theory, but my hunch is yes. Why yes you ask? Well most people in economic turmoil do not want to be reminded of what they can no longer afford. Sure they may have been able to afford purchases before in the good times when credit was flowing but now it's not so simple. So my guess is that banners are not as effective because folks are now just focusing on all the free content  and searching for a bit of good news in these gloomy days. It is the same reason the malls are now half empty and Macy's is closing 11 stores this year alone. Why depress yourself with the inability to apply consumer therapy by going to the mall or similarly clicking on a banner to a microsite that gives you generally the same feeling.

So we have established the fact that the regular way of advertising is ok and no one is saying abandoned ship just yet but there are a lot of brands struggling for that break out campaign right now. Those successful campaigns also usually take a fair bit of cash to produce and promote and last I checked there wasn't much of that good old marketing cash lying around.

In today's post I will discuss the viral approach. Not the whole gamut of viral, but two specific styles. The first one I call "deep cycle" that involves a slow yet powerful positioning of your brand. One that leaves a long lasting positive message that will ,if executed correctly, have long lasting residual effects once the recession is over. The second one I call "short cycle" that involves a shorter but much louder approach that is more in the present. One that is intended to drive awareness for sales in this quarter but not necessarily long term brand lift.

Exhibit A is Honda's new "Documentary" style campaign called "Dream the Impossible". It is hosted on a Honda branded Youtube page and in episode 1 "Failure: The Secret to Success" [Watch clip before proceeding - 8:19min] chronicles Honda's disastrous entry into supplying motors for indycar racing back in mid 90's. The documentary is very solemn in tone and opens up with a series of nicely shot vignettes  of Honda employees re-living the nightmarish tale of woe in question over a ominous piano track. It's not a new style of film making but well done and you are pulled in quite quickly with the personal stories of failure. This is a great hook because everyone regardless of ego has fears of failure either in the future or the scars of failures past. It is something that emotionally pulls us into the film. It's an interesting approach because from what I can tell Honda is not trying to shed a failure image but rather discuss why there are successful at building motors today. If Chrysler or GM had made this it would be a film about apology and apathy, not success. Even if either one of those two companies wanted to make this film, Honda has now taken that opportunity and turned it on it's head in the process. This film is clearly about success and presented in a way that suits the somber mood of the current climate.

So why take this approach? Honda has some spend money here by the looks of things and campaign branded Youtube site indicates there are more films in the works. The views are only at 20,347 for just over two weeks and that really is nothing to get excited about. Are they mad, is this campaign a failure? No it is just a beginning and I think and the plan is to take the slow and deep cycle approach over more that one quarter. The Japanese are great at the long, slow and very successful marketing approaches [see the 80’s decade if you need a reminder]. They are building a slow deep wave of positive brand experiences that will overtime build up trust in the brand and a take away message that Honda “does things differently”. Honda smells blood with the US auto makers and are planning laying out the ground work for when the recession is over. They know, like Kellogg's did in the great depression, that if you advertise and market yourself correctly in economic hard times that your brand can win out in the end. Kellogg's advertised hard in the great depression when there were really no standout leaders in cereal business. In fact there were over 60 competitors going into the depression and only a handful one coming out. I believe that this viral documentary series is part of a global initiative to put the US auto makers out of their misery once and for all. Hell Toyota for the first time surpassed GM in global sales and with Honda being the second largest Japanese auto maker it's no wonder they are going for it.

Will it work? That I don't know, but it does come across as authentic and that is important. Only time will see and seeing that is is a deep cycle viral campaign time is what will be required for the final word.

Exhibit B The "T-Mobile Dance" is another viral piece that is a full on attention getting video that was last weeks viral darling. It made the worldwide news and social media headlines and has already had 2,204,122 [Watch clip before proceeding - 2:41min] Youtube views alone. Wow that's great and I would say that the short term campaign KPI's have probably been met. It's a charming video that is supposed to make you feel good in times of doom and gloom. The performance looks to be performed or 'inspired' by the Improv Everywhere Group that did the Grand Central Station Freeze last year. It's very polished and well done. The scene is set to make you almost say out loud "Man I wish I could have been there"  As far as virals go it fits into the "I can't believe what I am seeing” category and that does work well as a contagious aspect for any viral video.

I like both videos for very different reasons but feel that the Honda one will prevail in it’s long term goals. The T-mobile video feels more like a gimmick that will not have as much of long lasting impact on the brand.

What are your plans for viral campaigns this year? I know that they are very much on the radar this year because that is really what most new clients are inquiring about. Oh that and Twitter of course.


I read an article calling Twitter the next Second Life! The article went on to discuss the wasted branding and marketing efforts that still lay waste on virtual islands of Second Life. Now that Second Life was no longer making the headlines of the various marketing rag as the "Next Big Thing". SL is a space that I do know first had having been involved with an effort to build an in world TELUS Mobility brand store in in back in 2006. Tami  Gillespie, the project lead, at TELUS informs me the store is still active in the community and that the residents still are after here for all the latest virtual hand sets that the real world TELUS sells.

Now, that got me thinking about how every new social networking site that comes online continues to erode and fragment the digital entertainment space like cable did in the late 80's and 90's. With every new social networking superstar there are the forgotten heros from days gone by. Remember Classmates.com [1995]Friendster [2002], MySpace.com [2003], and Orkut.com [2004 Now owned by Google] just to name a few. Ya I thought you might. You probably even have an old login or two for those sites that still works don’t you? So that said, are they actually forgotten or just left behind by the marketers and advertisers for all things shiny and new? The real fact is that Myspace is still the biggest in the US with 76 million unique visitors a month. It's odd with that type of high traffic why I have not had a client request a unique myspace campaign in at least three years isn't it? What impact and sway do those sites still have on brands and business? What are the collective numbers I wondered. Well the number of active users are actually still quite large and when you throw a new social network onto that pile like Facebook or Twitter, they really do start to add up. Marketers are in such a hurry to find the next thing that reaches critical mass that they quite often forget that there are many users that feel forgotten in the social networks of yore! 

So let's throw Twitter into the mix now and see where we are going with this in 2009. I don't think that Twitter will ever become a Myspace or a Facebook in relation to adopted users or complexity of interactions. In fact at the current growth rate it would take Twitter approximately 30 years to catchup to Facebook alone and that’s only if you were to lock in the current user base and not allow for further growth. Twitter however continues to grow and become more and more integrated with other online sites and services and may impact brand and business in ways we can only imagine. Social networking is what “search” was in the 90’s Yahoo, Excite and Lycos knew they could get the eyeballs but it took Google and Overture to figure out the business model that worked. It’ll come and currently it looks like the two likely ones to do so are Facebook and Twitter.

There are pundants that say blogs, myspace and podcasts and many other social networking site and services are dead. They are not and although they may have flat lined out in growth. The various services retain a large number of users and continue to fragment the attention and eyeballs of millions. As each new service comes online and gains in popularity the fragmentation continues. In fact Friendster, long thought dead, has 61 million unique visitors a month globally. Second life had 1,445,444 users logged in in the last 30 days and Twitter has about 4-5 million active users. You start to add that up and you are talking about a lot of people not watching tv, listening to the radio or reading newspapers. Even if the Twitter numbers drop there is going to be a large base left behind that will have a great influence on products, services and brands. Brands should not continually jump to the next big thing abandoning the last one but actually maintain campaigns and a presence in each of the services to maintain a global presence. Sure you can throw a media buy of display advertising on those sites as they are probably covered in your network buy and it seems easy enough to do so, but really is that the love that your once shiny social network deserves? Why not rotate unique and innovative campaigns though a couple of those spaces a year. Absolutely make sure that the numbers are there and that the audience falls within your target, that only makes sense. 

Just because the creative team at your agency thinks that the current social network ing or media darling has become dull and tiresome does not mean that it has. Take a good look at the number of active users there and leave no brand loving money spending social networking fellow behind! 



Is the facebook app really dead? For at least six to eight months after the apps launched it seemed like everyone was under savage bombardment of zombie armies attacks and requests for Funwall signups. Yes there was no end of hype over the facebook app phenomenon. From facebook users too the numerous big brands that wanted a facebook app of their very own. It was the talk of the interactive community back in 2007 and early 2008. Clients would usually call me at the agency and ask "We want a facebook app. Can you build us one?" Most of the time the clients never new why they needed it or what a facebook app really was but they knew that it was a "must have". Those days are now gone and I can't even imagine trying to sell an app to a client today. That was only 6 or 7 months ago. Things move so quickly in this interactive world.

What killed the app you ask? Well there are a couple of thing in my opinion that put the death nail into the facebook application platform.

The 18 month attention span with all new shinny things. 

Yes that's right. There is a cycle of consumer interest in any given product or service that lasts approximately 18 moths or so. If you look at the Apple product lifecycle it is just under this at around 14 months, giving about 3-4 months for traction. Also I believe the pet rock was around for roughly the same amount of time back in the 70's.

This summer's much hyped redesign of the facebook profile page that put the apps on a tab somewhere at the back of the page.

There was much hype and noise surrounding the facebook redesign this summer. Some reviews were positive but mostly negative. I myself like the new design and think that the site's usability went way up. One downside for many users and app developers specifically was that the new design pushed the apps to the last tab on the profile page. I did not personally mind as I never really used the apps to begin with. Oh sure I tried them out more for the exploration and insight than anything else. I still have a few apps loaded on my page like Tumblr.com and Lastfm.com but ditched the zombies a long time ago.

The iPhone 3G and it's tremendously popular app store.

Apple's launch of the long awaited iPhone 3G with the apps store coincided with the facebook redesign, 18 month cycle of interest and the finite amount of time that a person has in any given day to dedicate to the Internet. In fact the iPhone facebook app version 2.0 was probably a contributing factor as well. To this day it is in the top 25 most popular apps in the iTunes store. 

To coin an overused phrase it was "the perfect...cough..cough...storm" that killed the facebook app. I have a feeling that a lot of those facebook app developers are now immersed in the iPhone SDK trying to stay afloat.

If the facebook app has been replaced by iPhone app store then what will be after that? Maybe look at the Android platform I hear it is going to be hot!